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  • Any cancellation of the booking contract must be made by email  addressed to or by telephone 01604 232666


1. If your booking is cancelled before the taxi is dispatched to you on a local journey you will be entitled to a full refund if you are charged on your credit/debit card. If the taxi reaches the destination and you cancel you will be charged a call out fee depending on where the taxi has travelled too.

 2. Customer(s) who paid a deposit will be refunded or charged depending on the amount due as per condition 1.

3. Refunds will be processed on the Amber Cars app where you processed the transaction.  .

4. In the event that you are not available at the Agreed Pick-Up Point within 5 minutes of the Agreed Time, it will be at the Supplier’s discretion to treat your non-availability as a cancellation, and You will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance. Where the Supplier decides to wait more than 5 minutes from the agreed time, then you may be subject to additional charges by the Supplier in respect of any additional waiting time and/or parking charges and will make such payment directly to the Supplier.

5. In the event that you do not wish to use the Services for any reason and do not cancel the Booking in writing by email or telephone to Amber Cars, no refunds will be provided.

6. For pre-paid Bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday).

7. In the event of a Booking cancellation or no show by Amber Cars, you must contact Amber Cars within 7 days to issue your refund.

8. In the event that you provide inaccurate details including but not limited to an invalid or missing; postcode, postcode causing traffic violation, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from the Supplier in order to complete the Trip.


If you have any questions concerning our return policy, please contact us at:

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