Question 1

How do I book a taxi with Amber Cars?

Accepted Answer

You can book online through the website booking form, call 01604 232666, or use the Amber Cars Northampton iPhone or Android app.

Question 2

Can I pre-book a journey?

Accepted Answer

Yes. Pre-booking is recommended for airport transfers, early pickups, regular journeys, school runs and any trip where timing is important.

Question 3

Should I call instead of booking online?

Accepted Answer

Call dispatch if you need a larger vehicle, wheelchair accessible vehicle, dog-friendly vehicle, female driver request, account booking or complex multi-stop journey.

Question 4

How do I get a quote?

Accepted Answer

Use the online booking form for a guide quote, or call 01604 232666 if the journey has special requirements or you need help choosing the right vehicle.

Question 5

Are quoted prices always final?

Accepted Answer

Guide prices can depend on pickup point, route, vehicle type, waiting time, parking and airport collection charges. Confirm unusual journeys with the office.

Question 6

How much is a taxi from Northampton to Heathrow?

Accepted Answer

Heathrow guide fares start from £95 for a saloon, with larger vehicles available at higher prices. Check the Airport Prices page for the full table.

Question 7

Do you monitor flights?

Accepted Answer

For airport collections, provide your flight details when booking so the office can plan the collection around arrival information.

Question 8

Are parking and waiting included?

Accepted Answer

Airport parking charges are extra where they apply. Airport collections include 30 minutes free waiting from flight arrival time, then waiting may be charged.

Question 9

What payment methods do you accept?

Accepted Answer

Amber Cars supports cash, card, app payments and account payments for approved business customers.

Question 10

Can businesses pay monthly?

Accepted Answer

Yes. Approved business accounts can use monthly itemised invoices and account booking controls.

Question 11

What vehicle sizes are available?

Accepted Answer

Vehicle options include saloons, estates, MPVs and 8-seaters, subject to availability. Call if you have several passengers or extra luggage.

Question 12

Can I request a dog-friendly vehicle?

Accepted Answer

Yes, dog-friendly vehicles can be requested. Tell dispatch when booking so the right driver and vehicle can be allocated where possible.

Question 13

Do you have wheelchair accessible vehicles?

Accepted Answer

Wheelchair accessible vehicles can be requested. Please call the office so availability and vehicle suitability can be checked.

Question 14

Can I request a female driver?

Accepted Answer

Yes, female drivers can be requested where available. Dispatch will confirm what is possible for the time and journey.

Question 15

Who are business accounts for?

Accepted Answer

Business accounts are useful for offices, schools, care providers, hotels, healthcare teams, local authorities, factories, estate agents, solicitors and other organisations with repeat travel.

Question 16

How do I apply?

Accepted Answer

Use the Business Accounts page to submit the account application form. The Amber Cars team will review the details and contact you about setup.

Question 17

How do I make a complaint?

Accepted Answer

Use the contact form or email the office with the booking date, pickup, destination, passenger details and what happened so the team can investigate.

Question 18

How do I ask about a refund?

Accepted Answer

Contact the office with your journey details, payment method and reason for the refund request. Include any booking reference if you have one.

Question 19

How do I apply to drive with Amber Cars?

Accepted Answer

Use the Drive With Us page and complete the application form with your driver, badge, vehicle and document details.

Question 20

Do you accept Wolverhampton badges or plates?

Accepted Answer

No. Amber Cars does not accept Wolverhampton badges or Wolverhampton-plated vehicles. West Northamptonshire badge and plate requirements apply.

Question 21

Are earnings guaranteed?

Accepted Answer

No. Earnings depend on hours worked, demand, availability and vehicle type. Amber Cars will discuss realistic expectations during the application process.

Taxi booking questions answered clearly

Choose the topic you need

Booking

Quotes and prices

Airport transfers

Payments

Vehicles

Accessibility

Business accounts

Complaints and refunds

Driver recruitment

Still need the right next step?

Book or quote

Airport prices

Business account

Complaint or refund

Vehicle request

Accessibility

Female driver request

Driver application

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