Terms & Conditions
Last updated: December 2025
1. Introduction
These terms and conditions govern your use of Amber Cars Northampton's taxi services and our website. By booking a journey with us, you agree to be bound by these terms.
2. Bookings
- Bookings can be made via phone, our website, or our mobile app.
- All bookings are subject to vehicle availability.
- Pre-booked journeys should be made at least 30 minutes in advance.
- We will make every effort to arrive at the requested time, but cannot guarantee exact arrival times due to traffic conditions.
3. Fares & Payment
- Fares are calculated based on distance and time, or by fixed rate for airport transfers.
- We accept cash, card payments, and account payments for business customers.
- Waiting time may be charged at our standard rate after the free waiting period.
- Prices quoted are estimates and may vary based on actual journey time and route.
4. Cancellations
- Cancellations made more than 1 hour before pickup time are free of charge.
- Cancellations made less than 1 hour before pickup may incur a cancellation fee.
- No-shows will be charged the full fare or a minimum cancellation fee.
- For airport transfers, please see our specific cancellation policy.
5. Passenger Responsibilities
- Passengers must wear seatbelts at all times during the journey.
- Smoking and vaping are not permitted in our vehicles.
- Passengers are responsible for any damage caused to vehicles.
- Passengers must behave in a respectful manner towards drivers.
- We reserve the right to refuse service to intoxicated or abusive passengers.
6. Lost Property
Any items left in our vehicles will be held for 30 days. Please contact us immediately if you believe you have left something. A fee may be charged for the return of lost property.
7. Liability
Amber Cars Northampton accepts no liability for any loss, damage, or delay arising from circumstances beyond our control, including but not limited to traffic conditions, road closures, or adverse weather. Our liability is limited to the fare paid for the journey.
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of any changes.
9. Contact Us
If you have any questions about these terms, please contact us at: